Author: Sarah Mowad

Exploring the Evolving Role of AI in Public Relations and Business Operations

by Sarah Mowad

As technology continues to advance, the role of artificial intelligence is growing more prevalent across industries – and public relations is no exception. The question at large amongst industry leaders seems to have evolved from “Is this something we should be afraid of?” to “How can we use this technology to our advantage?”

Embracing the Future and the Power of AI

Over the past few months, I’ve attended webinars, conferences and consumed any written materials available to me in an effort to educate myself on this topic.  “It’s not going away” has been the sentiment most widely echoed across all of these sources, so with that in mind, I’ve set out to discover the ways in which I can embrace the power of AI within my own role and how other team members at Segal Comms can do the same.

Real-World Use Cases

AI in Public Relations

The most obvious use case is that of generative AI. Drafting written materials is a central responsibility for any PR professional, and for many can be one of the most arduous efforts the profession requires. Even the most innately talented writers still experience the dreaded writer’s block and inevitable fatigue when writing often enough. Generative AI readily eases this burden: by generating ideas for the topic or title of a written piece, it can be a great tool to get the creative juices flowing. In fact, I used Grammarly’s generative AI tool, GrammarlyGO, to inspire the title and theme of this blog.

The consensus amongst the PR community regarding generative AI seems to be that its use is acceptable and even encouraged when it’s viewed as one of many tools in a practitioner’s toolbox, with the stipulation that its use, and in what capacity it was used, is disclosed. PR professionals are still expected to intervene with the technology and ensure that the materials they produce are up to industry standards. The current capabilities of generative AI still require human intervention regardless – as it was explained by a presenter at the From Day One conference I recently attended in San Francisco, generative AI can get the job done 90% of the way at its best, but will still require a minimum of 10% human intervention. Like many things, generative AI is as good as you train it to be. The more comprehensive information and thorough feedback you provide, the better the quality of work generative AI can produce.

AI in Business Operations

Beyond writing, AI can also be used to streamline business operations such as recruiting and hiring. The founder of RecruitBot was a presenter at the From Day One conference and shared about how the platform employs machine learning algorithms to identify qualified candidates and expedite the hiring process. Rather than spending hours combing Linkedin for suitable candidates using arbitrary search parameters, the technology now exists to have a bot present us with much more relevant candidates in much less time. Similar to generative AI, the results produced by a platform like RecruitBot will be as accurate as you’ve trained them to be with the platform’s machine learning algorithm working to continuously improve output over time as it learns your preferences.

Parting Thoughts

These are just two use cases demonstrating how AI can be employed in the workplace, but as many are now learning the ways in which this technology can be employed are vast and rapidly evolving. It’s inevitable that the future of communications and various other industries alike will involve a greater reliance on AI-powered tools, so it’s wise to start exploring and mastering these tools now. While these tools can be incredibly useful, it’s important to remember that they should be regulated with human intervention. By using AI in conjunction with human expertise, businesses can ensure they are as efficient and effective as possible by making use of all the tools available in their toolkit.

Let us take your brand’s visibility to the next level. We’re here, ready to help your company showcase your “why” and share it with millions of people.

[email protected]

How to Create an Award-Winning Campaign

by Sarah Mowad

Winning industry accolades is something almost every business seeks to achieve, but many are lost on where to start. There are a number of useful strategies to employ in the journey to becoming an award-winning business, but the most important factor to consider is the timing of your planning process. The best time to start thinking about the award-worthy elements of your campaign isn’t when you’re drafting your entry – it’s before you start work on your campaign.

Define Your Why

Start with a purpose, and make it central to your campaign. Will your campaign advance your industry in some way, make a difference for a philanthropic cause or support innovation in DEI? It’s important to think beyond the positive impact a campaign will have on your business and define how your work will contribute to the greater good. Awards programs don’t reward teams who “did their job”; they reward teams whose impact is bigger than themselves.

Campaigns that have created a tangible effect outside of their organization of origin are the ones that take the cake.

Write Everything Down

Keeping track of your work as you go is crucial. Don’t wait until you’re getting ready to submit an entry to map out the key components of your campaign; recording your process as it happens ensures the highest quality of detail and accuracy.

Most PR awards programs have a similar entry format which asks you to outline your starting point, strategy/tactics, execution and results. Your starting point should summarize what your campaign is seeking to change, improve or affect, and why. In the strategy/tactics section, you’ll be asked to provide an overview of your PR plan. Your execution outline should include the most notable steps you took to carry out your PR plan, and your results summary should lay out the measurable ways your campaign achieved success. Make it a point to track results data for your campaign – numbers speak louder than words!

Polish Your Presentation

At the conclusion of your campaign, you’ll most often need to consolidate all of your work into a concise summary along with compiling supporting materials. Choose a member of your team who is a strong writer with immaculate attention to detail to own this part of the process. How you present your results and what you choose to highlight are the most important factors to pay attention to at this step. Be sure to demonstrate how your campaign has not only impacted your business but other communities, groups or causes as well. Place data at the forefront of your presentation and make sure your summary encompasses all of the successes you want to highlight; often times supporting materials are only scanned.

Spread Your Submission

Enter as many awards contests as your time & resources allow! The more programs you submit your entry to, the more likely you are to get recognized for your hard work and contributions to your industry. Once you’ve perfected each of the steps outlined above, receiving the accolades your business deserves is just be a matter of placing your work in front of the right audience.

Ready to win company awards and recognition? Learn how business awards can be a part of a larger PR plan by reaching out to us at [email protected].

What are the Benefits of Influencer Marketing?

by Sarah Mowad

One question we often get asked by new clients when deciding upon the scope of our work together is, “are influencers a necessary evil?” Although I understand the stereotypes that have led to this becoming a popular question to ask, I view working with influencers a bit differently. After several years of leading influencer marketing services at Segal Communications, I see these partnerships as an often untapped opportunity for brands to reach their ideal audiences, build recognition and trust amongst the public, and engage in a form of advertising that works with their budget.

Targeting your preferred audience

One of the most significant benefits of influencer marketing is its unique ability to deliver your message directly to the customers whom your product or service is designed for. In the initial stages of identifying social media influencers for your brand to partner with, your PR representative will request a media kit from them that contains valuable audience statics that will inform their decision on whether the influencer is a good fit. These statistics include everything from age and gender to the location of the influencer’s followers.

Is your target customer women between the ages of 25 – 34 who live in the US? Your PR representative will be able to source influencers whose audiences are in total alignment with this target demographic.

An influencer filming a video for social media.

Building brand familiarity and trust

We know that repeated exposure builds familiarity, and the mere exposure effect tells us that consumers prefer things they are familiar with. These principles are important to consider when planning an influencer marketing campaign as they support the case for engaging in long-term relationships rather than one-off partnerships. When audiences see your product or service repeatedly being featured on the page of an influencer they follow, recognition begins to build. As audiences continue to become familiar with your product, the chances that they will prefer and ultimately purchase your product greatly increase. Along with familiarity, ongoing partnerships with influencers are a great way to build trust in your brand.

When an influencer who has a history of only working with high-quality, reputable brands recommends a new product, their audience is going to trust that recommendation.

Advertising within your budget

Engaging with influencers can be surprisingly affordable with the right strategy in place. If you are a young company with a smaller budget, micro-influencer marketing could be the best route for you. Influencers within a certain range of followers, typically between 5k – 100k, are often happy to share a brand’s offerings to their social channels in exchange for a gifted product or experience. The key here is targeting the right influencers; those with well-established large audiences will almost always only post in exchange for monetary payment. If you have the budget to allocate to paid partnerships, the right relationships can lead to a sizable ROI. So although paid partnerships are a larger investment, oftentimes the exposure they provide will end up paying for itself. We typically recommend that our clients engage in a mix of trade micro-influencer partnerships and paid partnerships with larger influencers for optimal results while staying within a reasonable budget.

Ready to take the leap on an influencer marketing program for your brand? Reach us at [email protected] to get started.

Should My Brand Join An Affiliate Network?

by Sarah Mowad

As affiliate marketing grows in popularity, it’s essential that companies seeking to maintain a media presence realize its importance.

The basic concept of affiliate marketing is this: a brand joins an affiliate platform, through which they can network with writers, influencers, bloggers, etc. When these creators mention the brand in their published content, any sales resulting from said mention earn the creator a percentage commission of the goods or services sold. Sounds simple, right? 

While affiliate marketing is simple in theory, there is much to be learned about its inner workings. One of the most common questions we get asked by clients is whether or not they need to join an affiliate network to land coverage. The next question that almost always follows is, “what affiliate program should I sign up for?” As affiliate marketing and public relations continue to grow more intertwined, any modern PR agency will be well-versed on the best methods to ensure a symbiotic relationship between the two. 

Here’s how we advise our affiliate-curious clients

Whether or not you need to be on an affiliate network is largely dependent on your brand’s offerings. Do you sell a product or service that falls within the e-commerce or retail categories? If so, you most likely need to be on an affiliate network. Your brand’s offering is the most important determining factor because it dictates what type of coverage you may be looking to land. Of the clients we work with at Segal Communications, we advise any brand seeking coverage in national lifestyle focused outlets to join an affiliate network.

Of the available platforms, we advise our clients to join the ShareASale network as it is the most widely requested affiliate “umbrella” service by writers. Segal Communications clients automatically secure a 25% discount off of standard pricing. If you are familiar with affiliate marketing, you may have also heard mention of the name Skimlinks. Skimlinks falls under the “umbrella” of the ShareASale network, meaning that when you join ShareASale you are then able to apply to the Skimlinks sub-network for no additional charge. The Skimlinks network is solely comprised of media and publication affiliates, which is why it’s the preferred choice of journalists. In fact, there are many journalists who now require a brand to be on the ShareASale and Skimlinks networks to even be considered for placement.

gif screen-recording of ShareASale's dashboard interface.
Courtesy of shareasale.com

Brands who don’t sign up for leading affiliate programs can be eliminating upwards of two thirds of their coverage opportunities.

You can’t afford not to join an affiliate network

Another question that is typically top of mind for those looking to sign up for an affiliate program is “what are the costs involved?” ShareASale generally requires a one-time set up fee, a percentage of each commission paid to affiliates, and a $35 minimum monthly transaction fee. If your sales for the month don’t cover this fee, it will be charged out of pocket.

Conveniently, ShareASale handles all payments to affiliates. You deposit money into your escrow account on the site, which ShareASale then uses to pay out the commission percentage you set to your affiliates when their marketing efforts result in a sale. The platform also sends regular reports to inform you on how your affiliates are performing.

When it comes to affiliate networks, we recommend brands that fall within the e-commerce and retail categories to join. Many freelance writers rely on affiliate marketing to supplement their income, and thus are much more likely to feature products that are accompanied by affiliate links in their stories. Additionally, the majority of top-tier lifestyle publications now require affiliate links for products to be featured. Here is a list of the publications that require or strongly prefer affiliate-linked product submissions. With these points in mind, many brands are coming to the realization that they can’t afford not to be on an affiliate platform. For the latest list of publications requesting affiliate links, subscribe to Segal Communications monthly newsletter the Pigeon Post.

Need help managing your affiliate marketing plan? Shoot us an email at [email protected] and we’ll get you up and running! 

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